FAQ

FAQ

Frequently Asked Questions

What is Oseva Technologies? Why should I use it?

Oseva Technologies is India's quickest, most convenient, and safest mobile wallet for Mobile recharge, DTH recharge, Money transfers and Bill payments.

Wallet? How does it work?

Oseva Technologies wallet is secure online wallet where you can keep your money and use it for Recharges, Bill Payments and to shop. Oseva Technologies wallet balance is the amount in Indian rupees that can added via different payment options.

How can I make a Oseva Technologies account?

You just have to click on CREATE WALLET displayed at the top of home page. Next, add your email Id and create a password. You also need to add your mobile number which will be the primary number for your Oseva Technologies account. You will receive all the information regarding transaction on this unique number.

How to add money to the wallet?

It's simple! You just need to Login to the Oseva Technologies account and click on 'Add Money'. You will be redirected to the 'Payment Options' page. Oseva Technologies allows users to add money by credit card, debit card, net banking and even 'Add cash' (available through Oseva Technologies app only).

Is there any registration fee?

You don't need to spend your hard earned money to become a Oseva Technologies user. Also, there are no extra charges for online recharges or bill payments.

Is my account information safe?

Don't worry! All information transmitted between you and Oseva Technologies is done through SSL, a secure and safety protocol available on the web. Oseva Technologies will never release any of your bank details to anyone and we only use your email address for all your records.

How quickly does the top up get to the phone?

It's just a matter of few seconds.

Recharge unsuccessful! Where is my money?

Here are some possible reasons:
  • You have just added money to the wallet and have not processed a recharge transaction.
  • There was a delay from the operator's end
  • Probably, it could be a denomination issue
  • Connectivity issue due to which the recharge was stalled
  • Payment to wallet is not successful and there is no money in wallet
  • Features Services
No problem! We are here for you. The money will be refunded to your wallet if the recharge is unsuccessful

My wallet has money! Now, how can I make recharge or pay bill?

You are just a step away! You can use your wallet balance to Recharge, Pay bills by visiting the 'Recharge' section on the homepage. You can also visit our 'Offers' section to make transactions on our Merchant partners.

My friend needs a recharge! Can I use my wallet for other prepaid mobile numbers?

Yes, you can recharge mobile numbers of your loved ones using Oseva Technologies.

How can I do a recharge without an internet access?

Oseva Technologies takes care of all your needs. You can send SMS or call to recharge your mobile.

I do not have access to computer all the time! Is there an alternative?

Of course yes! You can download Oseva Technologies App in your mobile phone and use it for all your transactions.

How long will it take for the bill payment confirmation?

Generally, it takes 2 - 3 business days for bill payments to get updated at the biller's end.

While doing a recharge on Oseva Technologies got an error. Why?

You can face errors if:
  • Entered a wrong mobile connection type or entered wrong operator/circle or Wrongly entered your bill details.
  • Trying to recharge with an invalid denomination.
  • The service is not available on Oseva Technologies.
In such a scenario, we suggest you to double check the details you have entered.

I have not received the desired plan!

We highly recommend you to cross check the plans available on service provider website before attempting any recharge transaction on Oseva Technologies

I mistakenly recharged on wrong number! Can I get my money back?

That's sad! Recharge once succesful can not be reversed to Oseva Technologies wallet. We request you to get in touch with your mobile operator for help.

I got a successful message from you. But I still have not received the recharge!

Just wait for couple of hours and call the operator if issue is not resolved. Please provide the Operator ID provided to you via SMS/Email

I am waiting! How much time will you take to solve my query?

You are our first priority! We try to resolve your query at the earliest however sometimes it may take longer.

I have a feedback for you! How can I reach you?

We would love that! You can share your feedback at Oseva Technologies Helpdesk

There's an essential feature I want to recommend

Your suggestions are extremely valuable; please share your recommendations by writing us on Help desk section.

I want to do bulk recharges! Do you provide any discounts for it?

We do not provide any discounts on bulk recharges for now. If you are interested in a business proposition, mail us at ' contact@Oseva Technologies.com '.

I did not receive the cashback

Cash back will be credited to your Oseva Technologies wallet within 24 hours of making a successful transaction.

My money has been debited from bank account! Where has it gone?

Don't worry. Please wait for another 30 minutes.
If your wallet balance is not updated after 30 min, please go ahead and file a ticket.

What is credit to wallet?

It simply means adding money to the wallet. Whenever you add money the term is known as "credit to wallet" and you will receive a confirmation message for successful payment transaction.

Is it necessary to add money to the wallet?

Yes, since Oseva Technologies is a prepaid wallet, you can make transactions once there is money in your wallet.

How can I check my wallet balance?

Just to the left of your Oseva Technologies account, wallet balance is shown.

Is it secure to make a payment on Oseva Technologies.com?

It's absolutely secure! CC Avenue and Zaakpay are the payment gateway partners. All the transactions are executed safely and no personal information regarding your payment is ever accessible to any employee or third party.

I can't see my bank in the net banking list. How can I add money to the wallet?

In case, you are not able to find your bank in the net banking list. Please browse the other payment options available:
- Credit cards (MasterCard or Visa cards)
- Debit cards (MasterCard or Visa cards)
- ATM-cum-Debit cards (Maestro cards)
Currently your bank is not listed with us, however we keep on adding more banks to give more options to user. Apologies for inconvenience.

I want wallet balance to my bank! How much time it will take?

Just file a ticket! We process your refund within 24-48 Hrs as soon as we receive confirmation from you. As per standard bank procedure, it may take 3 - 15 working days for the refund to reflect in your bank account / card statement. Alternatively, you may check for our "Wallet to Bank" feature available through app only.

Some error prompted while I was a making a payment to the wallet

Due to technical issues, sometimes you may get an error. Please try after sometime.

I was redirected to a page! What is a payment gateway?

It's completely safe. Payment gateway is an online payment service for e-commerce portals to provide you the internet payment options.

Is there forfeiture of my wallet balance?

Your money is safe with us! However, if you do not use your wallet balance for six months, it will be forfeited.

I want to create a new password! How can I do that?

After you log in, hover over your cursor on the Oseva Technologies wallet balance and go to 'Account Settings'. Select Password and enter the new one and its done.

Forgot my password! What next?

"Its simple
Click on 'Login' and then on 'Forgot Password'.
Enter your registered email ID and click on 'Send Email'.
Please change your password through the recovery link sent to the registred email address."

I want to change the registered email id! Is it possible?

Sorry! A user ID can not be changed. Please file a ticket or call our Contact centre for help on this.

How can I change my primary number? What is OTP?

  • After you log in, hover over your cursor on the Oseva Technologies wallet balance and go to 'MyWallet'.
  • You can change it by visiting 'Connections' section.
  • OTP is a secure code to ensure that there are no fraudulent transactions. Next, confirm the OTP and make the required changes. If you still face difficulty in changing your primary mobile number then please share the details of the old & new number as well as the Browser you are using to access Oseva Technologies.com To Change the Primary Number, please click the link.

I wrongly saved my primary mobile number as prepaid. How can I change it?

You just need to follow some steps:
  • Save any other mobile number as " primary number".
  • Now, make changes to your previous primary number which was earlier saved with wrong connection type.
  • The final step, after making changes just save it again as your " Primary number"

Closing Your Account

If you want to close your Oseva Technologies account, just file a ticket here. We will check the unused
Oseva Technologies balance and refund the amount due back to your account

Wallet Balance Did Not Update?

Please provide us with the following details to resolve the matter for you:
  • Transaction ID for all the Balance Update Transactions.
  • Transaction Amount.
  • Your Registered Email Address.
  • Phone Number.

Primary Number

Primary number is the registered Mobile number required to create Oseva Technologies.

Do I need a specific mobile service provider?

Oseva Technologies works with every mobile service provider. All you need is a working internet connection on your smartphone.(2G/EGDE/3G/HSPA/Wi-Fi)

Useful tips

Make a choice, any choice. Become the industry, don’t just exist within it. Never hesitate to pivot. Be about more than profit. Don’t fear the void.
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